TERMS AND CONDITIONS

As a local business, we proudly offer our New Jersey and New York customers the areas most reliable appliance delivery and installation service. To maintain our high level of service, we only deliver to NY and NJ based addresses.

The Designer Appliances Difference

• Local Service - As a local business, we're proud to exclusively serve New Jersey and New York customers. Skip the big box stores and national chains... they're far too large to be able to create a consisently great experience. From appliance selection to installation, we work to ensure your complete satisifaction.
• The Appliance Destination - With over 12,000 sq. ft. of beautiful displays, our showroom is the best place to experience the latest appliance trends & innovations.
• Next Day Delivery Avaiable - We know it can be a major hassle when an appliance in your home breaks. We have next day delivery available on many of our in stock appliances to ensure life isn't negatively impacted.
• Price Match Guarantee - Some people think we only sell expensive high end appliances based on our business name. That's not true! We carry appliances for every budget and our prices are typically better than what you'll find at chain stores. Additionally we have exclusive mail-in rebates you won't find anywhere else.
• Multiple Ways to Shop - Shopping with us is easy and convenient. Feel free to shop online or visit one of our showroom locations. Our team is actively online ready to chat or take your calls.
• You've Got Questions, We've Got Answers - We pride ourselves on having a great team. Our sales experts will turn your questions into answers while guiding you to find the best appliances for your budget and lifestyle.
• Expert Installers - Did you know that the majority of service related phone calls in the first year of ownership are due to installation errors? Not with us! Our careful deliver crews are trained to handle even the most complex installation jobs.

Information on our Web Site

At Designer Appliances, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

In rare instances, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us at [email protected] or (888) 714-4938.

Payment Methods

For your convenience, we offer the following payment methods:

• Credit cards: All major credit cards
• Financing: Interest free financing is available
• Other: PayPal, Check, Cash, Wire Transfer

We apologize but we do not accept international credit cards. If you’d like to split payments on different credit cards, please contact us at (888) 714-4938. Paypal orders are billed at the time of order processing.

Policy on Debit Cards

A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.

Address and Payment Verification

For your protection, we check the billing and shipping addresses on each order. We fully insure each order all the way to your doorstep when your signature is obtained. If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card and rarely delays an order. If your order requires verification, we will advise you by phone or e-mail. We require a simple call-back (which can be done after business hours) or a fax.We also require a daytime phone number for shipping purposes.

Payment and Deposits for Special Orders

Special orders may require a deposit at the time of the order. Some manufacturers custom make appliances to certain specifications. These products are considered special orders and, therefore, any returns are charged a 45% restocking fee. You are responsible for all associated shipping charges. Freight, shipping, or white glove services will not be credited back.

Payments and Back Orders

In the instance a product is on manufacturer's back order, we process the order but we do not bill for payment until the product is available to ship. We may authorize the credit card while processing your order to prevent fraud. Paypal orders are billed at the time of order processing.

Returns

If you are not satisfied with your order and it is still in new condition, uninstalled condition, you can return it for an exchange or refund. Please read the details of our 15-Day Return Policy.

Appliance Delivery

As a local business, we proudly offer our New Jersey and New York customers the areas most reliable appliance delivery and installation service. To maintain our high level of service, we only deliver to NY and NJ based addresses.. For shipments under 50 lbs., we usually use either UPS or FedEx to send your products. For shipments larger than 50 lbs., often we use additional carriers as they specialize in handling larger merchandise safely. Specialized carriers will contact you to set up a 4-hour appointment window once the product arrives at their consolidation center.

Your order will be delivered during the scheduled time and you are responsible for moving it to the appropriate space in your home or business. Should you decide you want delivery up stairs or an elevator and placed inside your home, you would need to specify that you want Threshold Delivery for your order. Redelivery Fees: If a customer is not available or not home to receive a delivery during an agreed upon confirmed day and time period (4 hour) a $200 redelivery fee will apply. Storage Fees: We know things change, but we need to make sure your order stays safe and is cared for properly. If a customer cannot accept or be contacted to receive delivery of a shipped order, a $35 per day storage fee will be assessed for orders that require storage in a secure storage facility. Delivery is by appointment; Monday - Friday in all areas; Saturday delivery in some areas.

Delivery Service Exceptions

We do everything we can to insure smooth delivery. Safety is our number one priority and we reserve the right to cancel your order for:

• Deliveries involving unusual conditions such as hoists onto balconies or through windows
• Deliveries in unsafe conditions or that pose risk of personal injury, damage to property or merchandise
• Deliveries that will not fit through doorways, entryways or obstructed paths
• Delivery of merchandise above the third floor without the availability of an elevator
• Deliveries that require more than a 2 person delivery team
• Deliveries that are in a remote location and/or that do not have accessible roads

Customer's Responsibilities

It is the customer’s responsibilities to make sure your appliance will fit when it arrives. The customer is responsible, before ordering, to “Measure the Path” - measure doorways, spaces, elevator cabins, turns and stairways. Please visit our store before ordering if possible. If you are out of the area we offer a Designer Appliances Measuring Guide as well as detailed manufacturer specifications on our website and we are happy to discuss dimensions at (888) 714-4938.

Please register the appliance once you have accepted delivery. This validates the manufacturer’s warranty.

Cancellations

In the event you have placed an order and decide to cancel it before it is shipped, we can usually waive the cancellation/restocking fee. However, there may be a 6.5% fee assessed on cancellations initiated by the customer if your credit card has been already been processed. Customers must call within 24 hours after their initial purchase to change the order. If the order has shipped, there will be a 20% restocking fee plus associated freight charges. Please refer to our 15-Day Return Policyto request an RMA number.

Damages

Upon delivery, you will be presented with a shipper Proof of Delivery (POD). Should you notice any damage to the outer packaging, note it on the POD. You may reject the merchandise at that point and call us to let us know. If you un-wrap the merchandise and notice damage, please let us know. Any shipping damage must be reported within 24 hours of delivery by calling (888) 714-4938. Most merchandise is covered under a 1-year manufacturer’s warranty. For any damage reported after 48 hours, please contact the shipper or manufacturer for resolution. Read the details of our 15-Day Return Policy for more information. We reserve the right to limit or refuse to accept the return of merchandise at any time and for any reason.

Defects

For manufacturer defects, please call us (888) 714-4938 so that we can assist you in setting up a factory-certified service appointment in your home. If the repair is covered by the manufacturer's warranty, it will be repaired at no cost to you. For repairs not covered under the manufacturer's warranty, repairs may be offered by the technician, but at your expense. Please read the details of our 15-Day Return Policy for more information. We reserve the right to limit or refuse to accept the return of merchandise at any time and for any reason.

Sales Tax

New York, New Jersey & Pennsylvania

Designer Appliances is required to, and does, collect New Jersey, New York & Pennsylvania sales tax.

Legal Notices

Under no circumstances shall Designer Appliances be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact us at [email protected] or (888) 714-4938.

Warranty Disclaimer

We make no representation or warranty of any kind, whether expressed or implied, including, but not limited to, implied warranties of merchantability, non-infringement, or fitness for a particular purpose. All items purchased from our store are accompanied by a manufacturer warranty unless indicated otherwise. You acknowledge that any warranty in connection with all products or services offered on our site is solely provided by the manufacturer or supplier of that product or service. For warranty information and/or assistance, please check the documentation supplied with the product or contact the manufacturer.

Limitation of Liability

Under no circumstances shall Designer Appliances or its associates be liable for any direct, indirect, incidental, or consequential damages that result from your use of or inability to use the Designerappliances.com site or from products or services offered on the site including, but not limited to, your reliance on any information obtained from the site or the use of products or services offered on the site that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death.